Returns Policy

Our Returns Policy is 14 days from your purchase date. Once the 14 days have past, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

  1. Please download the Returns Notice (click here to download) and include it with the returned items
  2. Please send the returned items to: HoIP Telecom Ltd, Returns Office, 9 Northlands Road, Whitenap, Romsey, Hampshire SO51 5RU.
  3. Please also complete the form below so we can process your return in a timely manner. Please note MSISDN is printed on the SIM card holder.