/Privacy Policy
Privacy Policy2018-09-20T10:23:29+00:00

Privacy Policy

HoIP Connect requires certain personal information you provide in order to deliver its and partners’ services to you. We value your personal data, protect it and want to be clear on how and why we use your data. This Privacy Policy explains how we use your data, your rights and how you can control our use of your personal information.

Should you have a question about how your personal data is or want to change the way in which it is used, please:

  • email us at sales@hoip-connect.uk or
  • write to us at HoIP Connect, The Old Stable, Coombe Farm, Coombe Lane, Awbridge , Romsey Hampshire United Kingdom SO51 0HN

The UK Information Commissioner’s Office (ICO) is the relevant Data Protection Authority. Our ICO Registration Number is: Z1992385. The ICO website https://ico.org.uk/for-the-public/has more information on your rights and companies’ obligations

Where and how we collect your personal information

We collect personal information about you:

  • When you fill in a form on our website or contact us via phone, email or another method
  • When you register with us and fill in a form on our website or our mobile apps
  • When you subscribe to a service from us
  • When you purchase products from us
  • When you opt in to receive marketing messages
  • We also collect your personal information from other organisations and sources, for example when you contact us or log in via social media or service deliver partners. We suggest you to check these companies’ privacy policies to understand how they use your personal information.

What personal information do we hold about you? 

We will typically ask you to provide:

  • Your name
  • Contact details including delivery address, phone number, email address
  • Debit/credit card details including billing information (first line of address and post code)

When you visit our website or use our connectivity services, we may collect the following information automatically:

  • Technical information including any IP address, any IMEI number and device model and software version used to connect to us,
  • Your login information (user name/mobile number, password)
  • Location data

Cookies

We use cookies to collect information when you visit our website. More information about how we use cookies and how to change settings is in our Cookie Notice.

Our legal basis for using your personal data

Under UK data protection law (which includes the General Data Protection Regulation (GDPR), we must have a legal basis for collecting and using your personal data. We can only collect, store and use data as set out in this policy.

HoIP Connect’s primary legal basis is contract fulfilment. The personal data we collect is necessary to allow us to fulfil our contracts (service agreements) with you either directly or via a service provider providing you a service using HoIP Connect’s connectivity; or to enter into a contract with you, for example if you purchase from our website; we may need to contact, for example service alerts or to notify you about changes to our services. We may also need personal information from you to in order to ensure your privacy, for example if it’s necessary to recover an account.

You may also opt in (consent) to HoIP Connect direct marketing (newsletters, offers) when visiting our website. We do not share any personal data with any third party for marketing purposes. You are entitled to withdraw this consent at any time. You can do this by clicking the “unsubscribe” link in any marketing emails. You may also change marketing opt-in preferences via your online account at any time.

Telecommunications is a regulated industry. HoIP Connect has some legal obligations on the retention of communications records that may be shared on request with lawful authorities.

How we use your personal data 

We use personal data provided by you and collected as described above to:

  • confirm orders
  • fulfill the service we are contracted to provide
  • handle billing and payments
  • provide service alerts and notifications
  • provide technical support and deal with any complaints

Sharing your personal information

We respect your privacy and will not sell or lease your personal data. The information you provide us may be accessed by HoIP Connect staff and service delivery partners exclusively for the purpose of providing contracted services to you. We will not share any of your data to external third parties unless legally required to do so.

Service delivery partners are required to use your personal data in accordance with Data Protection legislation.

Your rights regarding our use of your personal data 

You have the right to:

  • know who is processing your data and for what purpose
  • access your personal data via a Subject Access Request (SAR)
  • have your information corrected if inaccurate
  • data portability (if applicable)
  • restrict processing (for example while data is being corrected), and object to processing (for example due to moral or ethical objections)
  • know if your data is used for Automated Decision Making (profiling)

Subject Access Requests (SAR)

You have the right to request a copy of the information that we hold about you. This is known as a Subject Access Request (SAR). We will provide this to you free of charge once we have confirmed your identity within 30 days of receipt of your request.

If you would like a copy of some or all of your personal information, please contact us as described above. If we hold data about you we will provide that data electronically along with a description of it, why we hold it, who it can been shared with, how long we keep it, where we keep it (and safeguards in place) and if it has been used for any automated decision making (profiling).

How we keep your personal information up-to-date 

We have a legal obligation to keep personal information accurate and up–to-date. You have the right to ask us to make any corrections to any personal data we hold and restrict its use until corrected.

The easiest way to keep your data accurate is via your online account at any time. You may also bring errors to our attention via email or post as described above.

How we keep your personal information safe

We use administrative, electronic and physical security measures to ensure the information we collect about you is protected from access by unauthorised persons and protected against unlawful processing, accidental loss, destruction and damage.

How long we keep your personal data

We will only retain your information for a reasonable period (as long as required for service delivery) or as required by law.

What to do if you have a complaint about our use of your personal data 

If you have a complaint about the information we hold or how we use that information, please contact us as described above. If you are not satisfied with the way your complaint was handled, you can refer your complaint to UK Information Commissioner’s Office https://ico.org.uk/concerns/

Website links 

This privacy policy does not cover other websites linked to from HoIP Connect websites and apps. Please check the privacy policies on any linked websites you visit.

Privacy policy review

This privacy statement provides an overview of how we collect and use personal data. Please contact us as described above for any additional information, clarification or explanation should you require them.  Our privacy policy is kept under review and we welcome your comments on how we may improve it.

Last reviewed 25 May 2018.

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Privacy Policy

Our Privacy Policy explains how we use your data, your rights and how you can control our use of your personal information.